Privacy Policy – Western Rigs Dry Hire Pty Ltd

Western Rigs Dry Hire Pty Ltd ABN [Number] (“Western Rigs”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and safeguard your information when you visit westernrigs.com.au or deal with us in any way.

1. What personal information we collect

We may collect:

  • Identification details – name, job title, company name

  • Contact details – phone number, email address, postal address

  • Project and equipment requirements

  • Website usage data – IP address, browser type, pages visited, referring sites

  • Marketing preferences and enquiry history

We do not collect sensitive information unless required by law or with your explicit consent.

2. How we collect information

We collect personal information when you:

  • Submit an enquiry via our website form or email

  • Call or meet with our staff

  • Interact with our social media pages or digital ads

  • Browse our website, where cookies and similar technologies gather analytic data

You can refuse cookies by changing your browser settings, but some site features may not work properly.

3. Why we collect and use information

We use your information to:

  • Provide quotes, hire agreements, and related services

  • Respond to enquiries and customer support requests

  • Improve our website, equipment offering, and customer experience

  • Send service updates, marketing material, and event invitations (you can opt out at any time)

  • Comply with legal obligations and protect our legal interests

4. Disclosure of personal information

We may share your information with:

  • Service providers such as IT hosts, cloud storage, and analytics platforms

  • Equipment suppliers and logistics partners where disclosure is required to fulfil your hire request

  • Professional advisers (lawyers, accountants, insurers) bound by confidentiality

  • Government agencies, regulators, or law‑enforcement bodies when legally obliged

We do not sell or rent your personal information to third parties for marketing purposes.

5. Overseas disclosure

Some service providers (e.g. cloud hosting or email platforms) may store data in overseas locations. We take reasonable steps to ensure any overseas recipient complies with the APPs or a comparable privacy regime.

6. Data security and retention

We store information in secure servers and take reasonable administrative, technical, and physical measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure.
We keep personal information only as long as needed for the purposes outlined in this policy or as required by law, after which it is de‑identified or securely destroyed.

7. Access and correction

You may request access to, or correction of, the personal information we hold about you by contacting us (see Section 10). We will respond within a reasonable time and may charge a small fee for retrieval if permitted by law.

8. Marketing communications

If you have agreed to receive marketing messages, we may send updates about services, promotions, or industry news. You can unsubscribe at any time via the link in our emails or by contacting us.

9. Complaints

If you believe we have breached the APPs, please contact us first. We will investigate and respond in writing within 30 days. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this policy from time to time to reflect changes in law or business practice. The latest version will always be available on our website. Continued use of our services or website after any change constitutes acceptance of the revised policy.